Job opportunity for people that speak Czech

Kreditech Customer Service Center in Bucharest is offering a job for people that speak Czech language, in providing support by phone and online to their customers from Czech Republic.

Your Personality:

You get along with just about everyone. You are passionate about your work, like to be around people from all over the world, and you take an active interest in creative development. You want to make the world a better place. You want to achieve great things.

Life @ The Kreditech Group: 

We want to take good care of our employees – we want to make sure that working is exciting and productive. So to keep the team happy, the Kreditech Customer Cervice Center offers a centrally located headquarter office in Bucharest. Inside, you’ll find a team of bright, highly motivated individuals to work with, a fast moving environment with rapid growth where the sky is the limit, and the chance to create a real impact in the shaping of the company. All in all, you’re in good hands!

The Kreditech Group is a place of innovation, speed, high growth, high performance, and high reward. We break established tradition, we write our own rules, and we bring in the best people to build up the team. If you want to be a part of this, here is your chance.

Your Tasks:

Your mission is to retain customers by providing excellent and personalized customer service. You’ll solve their issues and clarify their doubts in an effective, complete and polite way so that they will not feel the need to contact our customer service again for the same issue or doubt.

Attend Inbound calls: greet customers politely, listen to them carefully, check customer application in the internal software, analyze their issues, and give them a clear and effective solution.

Check missing calls with Zendesk and reach out to customers who were not able to get through

Conduct follow-up phone calls to customers who have unsolved questions or issues

Answer incoming emails: read the customers’ messages carefully, check their application in the internal software, and provide them with a complete, clear response

Report any unusual events or bugs in the webpage/system to your manager

Maintain a high level of knowledge about the product and procedures with which the customers are involved through ongoing training and research

Maintain contact with the Payments department for operational procedures

Your Profile:

You have a high degree of customer orientation and communication skills, able to keep up pleasant communication with the customer at all times with a good sense of humor;

You are empathetic and can solve problems flexibly

You have an affinity for numbers and a good attention to detail
You have basic experience in a call center (advantage) not mandatory

You are self-motivated and get along well with your team
You speak and write Czech fluently and clearly, English would be a plus.

If you are interested in applying, send an email to andrei.pirvulescu@kreditech.com.

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